Overview
Rugby Borough Council is the local authority serving approximately 100,000 residents in Warwickshire, focused on supporting community well-being and development. To maintain reliable digital services, the council required immediate and ongoing support across its Azure environment.
The Challenge
Rugby Borough Council faced a combination of urgent operational issues and longer-term visibility challenges:
- Multiple critical incidents impacting production services
- Limited insight into Azure estate utilisation and health
- Need for rapid restoration of services and ongoing stability
- Requirement for sustained technical support across Azure resources The council needed both immediate intervention and a structured understanding of their cloud environment to ensure resilience going forward.
The Approach
Black Marble delivered a structured discovery and requirements-gathering engagement, including:
- A series of facilitated workshops covering core, priority, and innovation requirements
- Collaboration with frontline staff and leadership to capture real-world challenges
- Analysis of the existing system and operating model
- Consolidation of findings into a strategic recommendations report This ensured a clear understanding of both immediate operational pressures and longer-term transformation goals.
Solution
Black Marble delivered a structured set of services across the council’s Azure environment:
- Comprehensive Azure analysis and health reporting
- Restoration of production services during critical incidents
- Investigation and mapping of Azure estate utilisation
- Ongoing technical support across applications and infrastructure This approach combined immediate remediation with longer-term visibility, enabling the council to better manage and optimise its Azure platform.
Outcome
The engagement delivered both operational recovery and improved resilience:
- Restored service continuity following multiple incidents
- Improved understanding of Azure environment health and usage
- Increased stability across production systems
- Enhanced internal capability through ongoing support
- Foundation for future growth within Azure The successful stabilisation of services has led to continued collaboration to support the council’s ongoing cloud development.
Summary
By combining rapid incident response with structured analysis and sustained support, Black Marble enabled Rugby Borough Council to regain control of its Azure environment. The result is a more stable, better-understood platform that supports the reliable delivery of digital services to the local community.
