Overview
Black Marble partnered with a large UK health and social care organisation to define the future of its Electronic Patient Record (EPR) platform. The engagement focused on understanding organisational needs, identifying risks, and shaping a roadmap for a modern, user-centred system to improve frontline service delivery.
The Challenge
The organisation’s existing EPR system was not meeting operational needs and was hindering effective service delivery. Key challenges included:
- Inefficient user experience impacting staff productivity
- Limited access to meaningful data and reporting
- Lack of integration with critical external systems
- Risks around data quality, governance, and compliance
- Significant reliance on manual processes and duplicated effort These issues created barriers to consistent, high-quality care and placed additional pressure on frontline teams.
The Approach
Black Marble delivered a structured discovery and requirements-gathering engagement, including:
- A series of facilitated workshops covering core, priority, and innovation requirements
- Collaboration with frontline staff and leadership to capture real-world challenges
- Analysis of the existing system and operating model
- Consolidation of findings into a strategic recommendations report This ensured a clear understanding of both immediate operational pressures and longer-term transformation goals.
Outcome
The engagement provided a clear and actionable foundation for transformation, including:
- A prioritised set of requirements aligned to organisational objectives
- Identification of key risk areas across governance, data, and user experience
- A defined set of transformation themes, including insights, collaboration, and safeguarding
- Strategic guidance for a scalable, modern digital platform This enables a shift from a system focused on data capture to one that actively supports service delivery and decision-making.
Impact
The organisation is now positioned to:
- Improve staff efficiency and reduce administrative burden
- Enable better decision-making through improved access to data and insights
- Deliver more consistent and high-quality care
- Establish a platform capable of supporting future innovation and advanced capabilities
