Robust Details Limited (RDL), a product certification body in the house-building industry, was struggling to add new services for its customers and grow because of the limitations of manual business systems.
They needed a way to allow customers to complete assessments and get certificates online.
Microsoft Partner Black Marble built a solution that used Microsoft Dynamics CRM to keep track of customer records and interactions, Windows Azure and Microsoft Silverlight to automate assessments and certifications and store documents online.
The solution is secure, scalable and easy to manage. The business benefits by making the company’s processes more efficient and allowing for customer self-service. In addition, the company now has an effective customer relationship management system.
A full version of this Case Study has been published by Microsoft.